Terms and conditions.
These terms apply to all reformer classes, class packs and intro offers booked with Pilates Flow. By booking you agree to them.
Booking and payment
- All classes are booked and paid in advance through TeamUp. Your place is confirmed once payment has been taken.
- The Intro Offer (2 classes for £30) is available once per person and only to clients who have not attended a reformer class with us before.
- Class packs are valid for the period stated at purchase (3, 8, 10 or 14 weeks) from the date of the first booked class. Unused classes expire at the end of that period and are not refundable or transferable.
Cancellations
- You may cancel or move a booking free of charge up to 24 hours before the class start time through TeamUp.
- Cancellations made with less than 24 hours notice, and no-shows, are charged as a used class from your pack.
- If we have to cancel a class, the credit is returned to your pack and its validity extended accordingly.
Health and safety
- Tell your instructor about any injury, medical condition or pregnancy before class. You take part at your own risk and should consult a doctor if unsure whether reformer Pilates is suitable for you.
- Grip socks are mandatory on the reformer. Jewellery must be removed before class.
- Please arrive at least 5 minutes before the start time. For safety, latecomers may not be admitted once a class has begun and the class will be treated as attended.
- Classes are not suitable for under 16s unless agreed with us in advance.
Studio conduct
Follow instructor guidance at all times and treat equipment with care. We may refuse entry or end a session for unsafe or disruptive behaviour.
Refunds
Class packs are non-refundable except where required by law. If you have a genuine medical reason that prevents you attending, contact us and we will do our best to extend or transfer your pack.
Changes
We may update these terms and our timetable from time to time. The latest version is always published on this page.
Contact
Questions about these terms: office@pilatesflow.co.uk.